The other day I was digging in the trunk of my dads car. In it I found his old SK ratchet he used all of the time before he passed away.
After I cleaned it up I noticed it wasn’t catching right and would slip on occasion. I was on the SK site a couple of days later and decided to ask Customer support if the rebuild kits were still available and how I could order one.
I sent the request form in late Sunday night. At 0845 Monday morning I had a email telling me they were more then happy to send me a new kit under warranty. Wednesday afternoon the new kit was in my mailbox and is now on my desk waiting for me to install it.
This is a refreshing change from the policies of a year ago with the five dollar warranty charges and hassles.
So a definite thumbs up to SK for great service with out even being asked.
This is in stark contrast to Snap On who being asked about warranty for a ratchet that had teeth broken on the pawl gear. Responded with “buy it off of the site.”