US & Canada
505 N. Cleveland Ave.
Westerville, OH 43082
Phone: 1-800-MAC-TOOLS (622-8665)
Fax: 1-800-MAC-FAX5 (622-3295)
Products are covered under various warranty periods. Mac Tools warranties products through our distributors. If you currently are not serviced by a distributor, you can return your Mac Tools items for warranty to:
Consumer Warranty Returns Department
4380 Old Roberts Road
Columbus, Ohio 43228
Your return will be evaluated and items that fall within our warranty will be replaced. Allow 2 to 3 weeks for processing and replacement. To ensure your return reaches us and that we have all information needed to warranty your items, please provide the following:
1. Put a list of the tools inside the carton.
2. Put your name, address and phone number inside the carton.
a. Phone Numbers are required
b. A Physical Address is required (no PO Box)
3. Keep a copy of your tracking number and a list of items sent back.
4. Mac Tools encourages you to insure the package for the replacement value of the tools.
Items that have failed under our warranty will be replaced.
Product Changes: Mac Tools reserves the right to make changes in design, appearance and construction of any and all products listed herein without incurring any obligation in making such changes in products previously sold or transferred, or to replace any previously sold or transferred product with the updated product. Mac Tools also reserves the right to discontinue the availability of any products at any time, at Mac Tools’ sole discretion.